- Greet Guests Warmly: Welcome guests as they arrive, ensuring they feel appreciated and comfortable.
- Seat Guests: Escort guests to their tables, providing them with menus and informing them of the server's name.
- Manage Reservations: Handle phone and online reservations, ensuring accurate and efficient booking.
- Manage Waitlists: Keep track of guests on the waitlist and inform them of estimated wait times.
- Respond to Inquiries: Answer questions about the menu, restaurant policies, and special events.
- Address Concerns: Handle initial customer complaints and direct them to the appropriate management to ensure smooth operations.
- Coordinate with Staff: Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.
- Monitor Dining Areas: Keep track of table availability and the flow of guests in the dining area.
- Maintain a Pleasant Environment: Ensure the entrance and waiting areas are clean and inviting.
- Assist with Cleaning: Help with light cleaning duties, such as bussing tables and organizing seating areas.
- Accommodate Special Requests: Assist guests with special seating arrangements or dietary needs.
- Support Special Events: Help coordinate and manage events or large parties.
- Manage Seating Charts: Update and maintain seating charts to optimize table turnover and guest satisfaction.
- Record Guest Preferences: Keep track of regular guests and their preferences for a personalized experience.
- Present a Professional Image: Maintain a neat and professional appearance and demeanor at all times.
- Stay Informed: Keep up-to-date with menu changes, special offers, and restaurant promotions.
