- Greet Customers: Welcome guests warmly and acknowledge special events like birthdays and anniversaries
- Take Orders: Accurately record food and beverage orders and relay them to the kitchen or bar.
- Serve Food and Beverage: Deliver orders to the table in a timely and professional manner.
- Check on Customers: Monitor tables to ensure guests are satisfied with their meals and service.
- Explain Menu Items: Provide detailed descriptions of menu items, including ingredients and preparation methods.
- Offer Recommendations: Suggest dishes and drinks based on customers' preferences and dietary needs.
- Inform About Specials: Update guests on daily specials, promotions, and seasonal items.
- Coordinate with Staff: Work with kitchen staff, bartenders, and other servers to ensure smooth service.
- Manage Multiple Tables: Handle multiple tables efficiently, balancing attention between guests.
- Process Payments: Handle cash and credit card transactions accurately, provide correct change, and issue receipts.
- Prepare Bills: Present the bill to customers and process payments promptly.
- Maintain Cleanliness: Keep tables, dining areas, and workstations clean and organized.
- Set Up and Clear Tables: Prepare tables for new guests by setting up cutlery, glasses, and napkins; clear tables after guests leave.
- Address Complaints: Resolve customer complaints and issues promptly and courteously.
- Assist with Special Requests: Handle special requests and accommodate guests' needs whenever possible.
- Follow Health Regulations: Adhere to food safety and hygiene standards.
- Serve Responsibly: Ensure responsible service of alcohol, including checking IDs.
- Collaborate with Colleagues: Work as a part of a team to provide seamless service.
- Communicate Effectively: Relay any special instructions or dietary restrictions to the kitchen staff.
- Present a Professional Image: Maintain a neat and professional image.
- Stay Informed: Keep updated with any changes in the menu, specials, and restaurant policies.
