VERIFICATION SUPPORT OFFICER

Northwestern State University's Financial Aid Office is seeking qualified applicants for the position of Verification Support Officer. Must be a self-starter with the ability to
organize and coordinate large workloads in a timely and effective manner. Must have strong interpersonal skills. Must be able to establish and maintain positive and
productive working relationships within the office and with all other members of the NSU community. It is essential for the successful candidate to be able to handle problem customers and or situations in a professional, composed, and effective manner. Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters. Strong oral and written communication skills are essential.

To apply: Please submit a cover letter, resume, and complete contact information for three professional references to apply@nsula.edu.
 

Northwestern State University is a State as a Model Employer (SAME) agency.

The successful candidate will be subject to a background check, as a condition of employment.

NOTICE OF NON-DISCRIMINATION (FULL DISCLOSURE)

Northwestern State University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Student complaints or inquiries related to Title IX should be directed to the Director of Student Advocacy and Title IX Coordinator, Julie Powell (318-357-5570), Room 306 of the Friedman Student Union or email obannonj@nsula.edu.  

In accordance with Section 35.106 of the Americans with Disabilities Act (ADA), all participants, applicants, organizations, and interested individuals are advised and notified that the ADA Coordinator for Northwestern State University for facilities is the Director of University Affairs, Jennifer Kelly (318-357-4300), located in New Fine Arts, 104 Central Avenue, Ste. 102 or email andersonje@nsula.edu. For student academic services, contact the Director of Access and Disability Support, Taylor Crissey Smith (318-357-5460) located in Room 108-C Watson Memorial Library or email smithcr@nsula.edu.  For faculty/staff accommodations and services, contact Executive Director of Institutional Effectiveness and Human Resources, Veronica M. Biscoe (318-357-6359), Room 111 Caspari Hall or email ramirezv@nsula.edu.

*Inquiries regarding employment application status should be emailed to 

apply@nsula.edu.

• Bachelors' Degree or equivalent experience (combination of education, training, and related experience) required. 
• Demonstrated customer service skills required.
• Must be able to communicate and establish a rapport with a diverse student population.
• Ability to give written and oral instruction in an understandable manner and ability to work independently is essential.

• Answer phone and counsel students and parents with questions concerning financial aid and scholarships.
• Sort and routes mail to proper personnel.
• Collects all forms and documents related to Financial Aid, and enters information into the appropriate FA system.
• Maintain active and purged student files.
• Recommend and update policies and procedures to enhance operations.
• Process all Reports for Verification.
• Review Verification files for complete or incompleteness.
• Maintain Duplicate and Suspense Files within the Financial Aid Management System.
• Determine and resolve conflicting information using professional judgment 
• Completes other projects as assigned by the Associate Director or Director of Financial Aid/Scholarships