Title III Student Success Case Manager

Northwestern State University seeks qualified applicants for the position of Title III Student Success Case Manager.

To apply: Please submit a letter of application, current CV or resume, unofficial transcripts (official transcripts required upon hire), and complete contact information for three professional references to apply@nsula.edu. 
 

Northwestern State University is a State as a Model Employer (SAME) agency.

The successful candidate will be subject to a background check, as a condition of employment.

NOTICE OF NON-DISCRIMINATION (FULL DISCLOSURE)

Northwestern State University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All complaints or inquiries related to Title IX should be directed to the Director of Title IX Compliance and Title IX Coordinator, Julie Powell (318-357-5570), Room 306 of the Friedman Student Union or email obannonj@nsula.edu.  

In accordance with Section 35.106 of the Americans with Disabilities Act (ADA), all participants, applicants, organizations, and interested individuals are advised and notified that the ADA Coordinator for Northwestern State University for facilities is the Director of University Affairs, Jennifer Kelly (318-357-4300), located in New Fine Arts, 104 Central Avenue, Ste. 102 or email andersonje@nsula.edu. For student academic services, contact the Director of Access and Disability Support, Crissey Smith (318-357-5460) located in Room 108-C Watson Memorial Library or email smithcr@nsula.edu.  For faculty/staff accommodations and services, contact Executive Director of Institutional Effectiveness and Human Resources, Veronica M. Biscoe (318-357-6359), Room 111 Caspari Hall or email ramirezv@nsula.edu.

*Inquiries regarding employment application status should be emailed to 

apply@nsula.edu.

• Bachelor's degree in social work, counseling, psychology, education, higher education, or a closely related human services field is required
• Masters degree preferred
• Minimum of two (2) years of experience providing case management or individualized student support in an educational or human services setting
• Experience coordinating referrals and supporting at-risk populations
• Experience working with diverse student populations, including first-generation and low­ income students
• Experience managing student caseloads and coordinating referrals across multiple offices
• Experience supporting students in educational or human services settings

• Ability to proactively identify student needs and develop collaborative solutions
• Strong partnership-building skills across campus units
• Ability to work independently while aligning with program goals and benchmarks
• Commitment to data-informed decision making and continuous improvement
• Strong organizational and communication skills
• Professionalism, reliability, and discretion
• Familiarity with student information systems or data dashboards preferred
• Willingness to attend occasional evening or weekend student programming

Position Overview 
The Student Success Case Manager is a full-time, 12-month position funded through the Title Ill Elevate-U initiative at Northwestern State University. This position plays a central role in advancing institutional retention, credit momentum, and degree completion goals by providing proactive, coordinated, and data-informed support to undergraduate students. 
The Student Success Case Manager collaborates closely with the Director of Elevate-U, the Senior Faculty Mentor, Faculty Mentors, Resident Mentors, the Academic Success Center, university faculty, and academic advisors to identify, monitor, and support students who may be at academic risk. The position serves as a connector across campus units, coordinating efforts with Enrollment Management, Student Affairs, Academic Advising Services, academic departments, and other relevant offices to ensure students receive timely and integrated support.
Through structured outreach, case management, and progress monitoring, the Student Success Case Manager helps students navigate academic pathways, access campus resources, overcome barriers, and maintain momentum toward timely degree completion. The position also collaborates with Elevate-U leadership to support the implementation of high-impact practices within first- and second-year experiences and contributes to program assessment, data collection, and reporting efforts aligned with Title Ill grant objectives.  
About the Program
Elevate-U is Northwestern State University's comprehensive student success initiative funded through the U.S. Department of Education Title Ill Strengthening Institutions Program. 
Rooted in NSU's commitment to access, persistence, and degree completion, Elevate-U supports students through intentional advising, structured academic pathways, and high impact first and second year experiences. 
Guided by Louisiana's Momentum Framework and national student success best practices, Elevate-U focuses on helping students: 

• Make purposeful academic choices
• Maintain credit momentum
• Reach key academic milestones
• Persist to graduation

Case Management and Student Support:

• Provide individualized case management to undergraduate students identified as academically at risk
• Conduct proactive outreach aligned with Title Ill benchmarks and institutional retention goals
• Monitor academic progress and coordinate referrals to appropriate campus resources
• Assist students in navigating academic pathways and maintaining credit momentum toward degree completion

• Conduct outreach to academic units including Deans, Department Chairs, faculty, and adjunct instructors to strengthen communication regarding student progress and early intervention strategies
• Collaborate with the Director of Elevate-U, Senior Faculty Mentor, Faculty Mentors, and Student Mentors to align student success initiatives and interventions

• Coordinate programming for Elevate-U Learning Communities
• Support and coordinate the efforts of Resident Mentors and Faculty Mentors
• Maintain an annual calendar of student success programming aligned with grant objectives

• Track student participation in Elevate-U programming and initiatives
• Support collection and organization of program participation and outcome data•Participate in monthly reporting meetings and contribute to Quarterly Reports and Annual Performance Reports (APR)
• Review Title Ill benchmarks and align program activities with grant objectives

• Identify programmatic needs based on participation data and grant benchmarks
• Contribute recommendations to the annual program budget
• Submit budget recommendations to the Director of Elevate-U for review
• Ensure proposed activities align with allowable Title Ill expenditures

• Collaborate with the Senior Faculty Mentor to review program assessment findings and evaluate student success outcomes
• Recommend program adjustments based on data analysis
• Present program outcomes and best practices through reports, campus presentations, or professional forums
• Contribute to the ongoing development and refinement of Elevate-U programming