Technical Assistance Center (TAC) Specialist

Northwestern State University seeks a motivated and experienced individual to assume the position of Technical Assistance Center (TAC) Specialist. 

To apply: Please submit a letter of application, resume, and complete contact information for three professional references to apply@nsula.edu 
 

Northwestern State University is a State as a Model Employer (SAME) agency.

The successful candidate will be subject to a background check, as a condition of employment.

NOTICE OF NON-DISCRIMINATION (FULL DISCLOSURE)

Northwestern State University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All complaints or inquiries related to Title IX should be directed to the Director of Title IX Compliance and Title IX Coordinator, Julie Powell (318-357-5570), Room 306 of the Friedman Student Union or email obannonj@nsula.edu.  

In accordance with Section 35.106 of the Americans with Disabilities Act (ADA), all participants, applicants, organizations, and interested individuals are advised and notified that the ADA Coordinator for Northwestern State University for facilities is the Director of University Affairs, Jennifer Kelly (318-357-4300), located in New Fine Arts, 104 Central Avenue, Ste. 102 or email andersonje@nsula.edu. For student academic services, contact the Director of Access and Disability Support, Crissey Smith (318-357-5460) located in Room 108-C Watson Memorial Library or email smithcr@nsula.edu.  For faculty/staff accommodations and services, contact Executive Director of Institutional Effectiveness and Human Resources, Veronica M. Biscoe (318-357-6359), Room 111 Caspari Hall or email ramirezv@nsula.edu.

*Inquiries regarding employment application status should be emailed to 

apply@nsula.edu.

• Earned College degree from a regionally accredited institution preferred but not required.
• Must have good written and oral communications skills
• Must be able to work within a team-oriented environment
• Must have organization and priority management skills
• Relevant experience with installing, troubleshooting, configuring, and maintaining computing systems and applications required
• Relevant experience in a campus environment highly desired
• Relevant experience in providing user support or customer service
• Relevant professional technology certifications are highly desired
• Must be able to move and handle technology components and devices

• Assisting faculty, staff, and students on their technology challenges
• Provide purchasing information to users on request
• Provide consultation to departments when making technology purchases
• Configure and connect devices to the network
• Setup, install, configure, and repair computer hardware, peripherals, and software
• Setup and maintain departmental labs
• Provide application support, such as Microsoft Office, Internet browsers, email, and other office productivity packages
• Able to physically relocate hardware on campus and complete inventory control procedures
• Ensure that all systems installed follow University security policies
• Document closed service requests utilizing a work order system
• Provide support (including periodic on-site visits) to Leesville, Alexandria, Shreveport, and satellite campuses
• Assist with setup of events on campus when needed
• Demonstrate the right balance of technical and customer service skills
• Create and maintain documentation on systems and procedures
• Create and manage user tutorials
• Provide support for both Windows and Mac OS based computers
• Provide support for mobile devices based on iOS, Android, and Windows Mobile
• Install and maintain printers, both network and local
• Diagnose problems and implement solutions in a timely manner
• Always conduct support in a friendly and professional manner
• Perform other duties as assigned by supervisor